Senior Content Strategist

hace 1 día


Madrid, Madrid, España Certinia A tiempo completo

Job Summary
We are seeking a skilled Senior Content Strategist to join our team at Certinia, a leading provider of Services-as-a-Business platform solutions. This role will play a critical part in creating high-quality documentation and user interface text to enhance customer experience and engagement.

About Us
Certinia delivers a comprehensive platform that powers services operations, from estimation and delivery to customer success management and financial planning. Our Professional Services Automation (PSA), Customer Success, and ERP solutions on Salesforce's cloud platform enable businesses to run connected services, deliver with intelligence, and achieve agility.

The Role
This is an office-based position in Granada, where we operate a hybrid model with a high degree of flexibility. While the job offers the option to work full-time in the office, teams typically spend two to three days per week in the office and two to three days per week working remotely. As a Senior Content Strategist, you will collaborate closely with Software Engineers, Product Managers, and UX Designers to develop and enhance product features.

Key Responsibilities
- Craft clear, impactful, and accessible documentation that enhances user understanding and engagement
- Develop consistent and intuitive user interface messages to improve user experiences
- Create upgrade and configuration guides, and other supporting documentation for regular product releases
- Design and maintain engaging, accessible training materials that support user education
- Configure, write, and test interactive exercises that complement e-learning modules and enhance user learning
- Work with subject matter experts across the organization to ensure all content is accurate and aligned with customer usage patterns
- Participate in content reviews and provide feedback to improve software design and usability
- Monitor and address issues raised by other teams regarding content accuracy and effectiveness
- Contribute to the team's methodologies and workflows to drive continuous improvement

Salary Information
The estimated annual salary for this position is between £40,000 - £60,000 depending on qualifications and experience. Please note that salaries may vary based on factors such as location and performance.

Benefits
As a member of our team, you can expect a competitive benefits package including health insurance, retirement savings plan, and paid time off. We also offer opportunities for professional growth and development, as well as a dynamic and supportive work environment.



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