Store P&C Advisor

hace 1 mes

Madrid, Madrid, España Primark España A tiempo completo

Job Summary:

We are seeking a highly skilled and experienced P&C Team Lead to join our team at Primark España. As a key member of our HR department, you will be responsible for leading and developing the P&C administration team, working closely with the Store Manager to deliver an exceptional customer and colleague experience.

Key Responsibilities:

  • Recruitment: Use relevant systems to carry out administrative activity to support the end-to-end recruitment process for hourly paid in-store roles.
  • Onboarding and Induction: Oversee the onboarding process, including offer preparation and payroll/systems set up, and support the P&C administrator(s) to complete background or reference checks and organise workwear and lanyards for new starters.
  • Resource Planning: Monitor the ongoing set up and maintenance of people data in the resource planning tool, take ownership for the colleague experience when it comes to communicating shifts and planning time away from work, and partner with Retail Management to review absence.
  • Payroll: Work with the team to coordinate all daily and weekly payroll activities, including dealing with starts & leavers and reviewing T&A, and ensure the T&A/payroll system is updated with relevant absence information and documentation is received and processed in accordance with Country Regulations.
  • Training & Development: Support the delivery of core learning programmes via learning platforms, maintain records of learning activity, capture training and development needs, and discuss possible solutions with the P&C Business Partner and Store Manager, taking ownership for the development of your direct reports.
  • Engagement & Well-being: In partnership with the Retail Management team, organise events and activities that drive engagement, wellbeing and a positive Primark culture in store, coordinate and co-facilitate the Your Voice cycle, and support store recognition activities.
  • Performance Management (MYP): Monitor and support with completion of the mid-year and end of year Make Your Primark review process, facilitate the calibration and governance of this process, and provide advice and support to Retail Management on all processes that support with maximising the performance of our teams.
  • Talent & Succession: Oversee the talent, succession and development agenda for Retail Assistants, focusing on delivery of a talent pipeline for Retail Management roles, and provide trusted advice and subject matter expertise to the Store Manager(s) on approach, preparation, negotiation and communication with works council and trade union representatives.
  • Employee Relations: Responsible for the governance of people policy, process and practice and adherence to regulatory, legal and compliance requirements in-store, coach, advise and support Retail Management as a first point of contact on employee relations matters, and provide advice and support to colleagues on P&C policies and procedures.
  • Reporting & KPIs: Oversee the maintenance and accuracy of people records and data, reports and analysis on people measures and KPIs, including but not limited to engagement, retention, development and performance of their people in accordance with Country regulations (GDPR/Data Protection guidelines).

Requirements:

  • HR experience: 2+ years at HR Generalist/Operational experience.
  • Professional HR qualification desirable.
  • Attention to detail and accuracy.
  • Experience in coaching & influencing.
  • Excellent organisation skills, with the ability to prioritise well and be flexible in a fast-paced environment with changing demands.
  • Strong communication skills.
  • Good working knowledge of employment legislation and best practice.
  • Good analytical and problem-solving skills.
  • Experience in Talent, Performance and Change Management.
  • Retail sector experience or other customer-facing sectors with high colleague headcount.

What We Offer:

At Primark España, we offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.

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