Customer Experience Leader

hace 3 semanas

Barcelona, Barcelona, España Kahoot A tiempo completo
Senior Online Product Marketing Manager

About the Role

We are seeking a highly experienced Senior Online Product Marketing Manager to join our Customer Experience team at Kahoot. As a key member of our team, you will be responsible for driving commercial growth through amazing customer experience. Your primary focus will be on optimizing commercial opportunities and creating the best customer journey for teachers and educators.

Key Responsibilities

  • Develop and execute go-to-market strategies in collaboration with leadership and product teams to drive online sales and commercial growth.
  • Work closely with key teams to identify, plan, and execute activities for our online offerings in Kahoot, aligning with our business goals and objectives.
  • Own and follow up on key performance indicators for the at School segment, including online sales, marketing performance, website traffic, activation, and customer retention.
  • Report on relevant areas and provide insights to inform business decisions.
  • Collaborate with the campaign team to plan and deliver commercial campaigns for the at School segment.
  • Develop and implement processes to enhance efficiency and streamline workflows within the School segment's marketing and customer experience initiatives.
  • Provide efficient and clear communication to internal and external stakeholders.

Requirements

  • 8+ years of experience in online sales and/or marketing, working with multi-disciplinary teams and senior stakeholders.
  • Proven track record of driving marketing and/or online sales results, preferably in the SaaS industry (Edtech is a plus).
  • Analytical with a strong understanding of business and commercialization.
  • A good understanding of and passion for technology/Edtech and customer experience is a must.
  • Demonstrated project management experience.
  • Proactive, self-driven, well-organized and energized by a performance- and result-oriented environment.
  • Excellent English communication skills.
  • Bachelor's or Master's degree in marketing, business administration, branding or similar.
  • Proven ability to think holistically and strategically and execute methodically.

What We Offer

  • A competitive compensation package.
  • Paid maternity and paternity leave.
  • Home broadband allowance.
  • Mobile subscription.
  • Lunch contribution.
  • Hybrid work set up.
  • Flexible working.
  • Buddy program.
  • Social and company events (virtual and in person).
  • A diverse, friendly and international environment.
  • Modern office in central Copenhagen.

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