Senior Infrastructure Engineer
hace 6 días
We are seeking a highly skilled Senior Infrastructure Engineer to join our team at Clarivate. As a key member of our global engineering team, you will play a critical role in supporting our hybrid Office 365 environment and on-prem Windows Server infrastructure.
Key Responsibilities- Monitor and maintain a hybrid Office 365 environment, including all facets of M365 administration.
- Monitor and maintain the on-prem Windows Server environment, making configuration changes in support of complex and routine projects.
- Engage in a wide variety of troubleshooting tasks, including infrastructure hardware, software, and security issues via our company trouble ticketing system and escalation process.
- Participate in troubleshooting large, complex issues spanning other upper echelon support teams.
- Integrate new standards, specifications, and technologies into existing processes and methodologies.
- Maintain and advance technical and non-technical skills.
- Leverage in-house and outside resources for training and share knowledge acquired with the team.
- Follow change management processes.
- Participate in vendor management.
- Participate in engineering-level and architecture-driven projects.
- Observe and learn a highly complex, heterogeneous technical environment.
- Responsible for various day-to-day housekeeping tasks, responding to alerts, ticket queue management.
- Manage ticket escalations from the service desk, workplace, and peer technical teams.
Our engineering team is global, with engineers in AMERs, APAC, and EMEA regions. We work closely with our sister teams in Infosec, Network Operations, and DevOps, who are also global. Our roles span from 6 associate engineers through to our 2 lead engineers. This listing is for a senior position, situated between those two levels.
What We OfferWe offer a hybrid model, working 2-3 times per week from our Barcelona Office. As a full-time, permanent position, you will have the opportunity to work with a strong global team and contribute to the success of Clarivate.
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