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Global Network Operations Specialist
hace 2 meses
Role Summary
We are seeking a highly skilled Global Network Operations Engineer to join our team at SGS. As a key member of our IT operations team, you will play a critical role in supporting and enhancing our global network services.
Key Responsibilities:
- Network Operations: Operate at scale, providing a vital link between different IT areas and stakeholders to support global network services.
- Strategy Implementation: Collaborate with the Network Lead to implement the global network strategy, ensuring optimal performance and seamless connectivity across our global network infrastructure.
- Network Support: Serve as a focal point of contact within the group for all network-related activities, providing expert support and guidance to internal stakeholders.
- Initiative Onboarding: Lead the onboarding of key global network initiatives into operations, ensuring smooth integration and minimal disruption to our services.
- Relationship Building: Build and maintain strong relationships with both operational and non-operational counterparts, fostering a collaborative environment and driving business outcomes.
- Issue Resolution: Collaborate with Integration and Engineering teams to proactively and reactively identify and resolve issues with vendors and third-party network providers.
- Critical Incident Management: Manage critical network incidents at Level 3, ensuring swift and effective resolution to meet service SLA targets.
- Stakeholder Engagement: Participate in stakeholder meetings to discuss plans, issues, and achievements related to network operations.
- Change and Problem Management: Support Change Management and Problem Management processes to ensure network stability and performance.
- Compliance: Comply with SGS's Code of Integrity and Professional Conduct at all times.
Requirements
- Education: Tertiary or higher education in Computer Engineering, Information Systems Engineering, or a related discipline.
- Certifications: Networking certifications such as CCNA or CCNP, ITIL Foundation level certification or higher is a distinct advantage.
- Experience: 5+ years of experience in similar roles within large, complex global networks (1,000+ sites).
- Skills: Strong proficiency in network routing protocols and network security technologies, experience in software-defined networks and cloud-based security solutions.
Why SGS?
SGS is a global leader in the TIC industry, offering a stable and dynamic work environment with opportunities for growth and development. We value diversity and provide a comprehensive benefits platform, flexible schedule, and hybrid work model. Join our team and contribute to our mission of delivering exceptional service and quality to our customers.