Learning & Development Manager
hace 2 meses
About Four Seasons:
Four Seasons Hotels and Resorts is a global leader in the hospitality industry, driven by a passion for excellence and a commitment to delivering exceptional guest experiences. Our company culture is built on a foundation of respect, integrity, and a genuine desire to make a positive impact on the lives of our guests, colleagues, and the communities we serve.
About the Role:
We are seeking a highly skilled and experienced Learning Manager to join our team at the Four Seasons Resort Mallorca. As a key member of our Human Resources department, you will be responsible for developing and implementing learning and development programs that support the strategic objectives of the hotel and drive business success.
Key Responsibilities:
- Design and deliver training programs that enhance the skills and knowledge of our employees, with a focus on leadership development, customer service, and operational excellence.
- Conduct needs assessments and analysis to identify areas for improvement and develop targeted solutions to address these gaps.
- Collaborate with department heads and other stakeholders to ensure that learning and development initiatives are aligned with business objectives and support the achievement of key performance indicators.
- Develop and maintain relationships with external partners and vendors to source high-quality training programs and resources.
- Monitor and evaluate the effectiveness of learning and development programs, making recommendations for improvement and continuous enhancement.
Requirements:
- Minimum 3 years of experience in a learning and development role, preferably in the hospitality industry.
- Proven track record of designing and delivering effective training programs that drive business results.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders at all levels of the organization.
- Fluency in Spanish and English is a must for this location, along with eligibility to work in Mallorca.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Complimentary accommodation at other Four Seasons Hotels and Resorts.
- Complimentary dry cleaning for employee uniforms.
- Complimentary employee meals.
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