Technical Quality Manager

hace 5 días

Madrid, Madrid, España SAP A tiempo completo
About the Role

SAP is seeking a highly skilled Technical Quality Manager to join our Customer Success organization. As a key member of our team, you will be responsible for delivering high-quality services to our customers with Premium Engagement contracts.

Key Responsibilities
  • Lead the Premium Engagement program, ensuring seamless execution and customer satisfaction.
  • Support or execute analysis of customer situations and requirements, including business, program, IT, transformational, architecture, development, infrastructure, and operational topics.
  • Support or execute engagement planning of Premium Engagement services, creating a value proposition and securing customer alignment.
  • Execute engineering services or resources for end-to-end projects or focused phased activities, including design, optimization, assessment, technical integration, validation, operations, escalations, and empower training.
  • Understand customer requirements and provide expert solutions.
Requirements
  • Strong SAP business and technical solution architecture expertise.
  • 8+ years of experience with SAP's Enterprise Solutions, Industry Solutions, Platform Solutions, SaaS Solutions, Third-Party Technologies, or Partner Technologies.
  • Experience with SAP HANA, S/4 HANA, or SAP Business Technology Platform preferred.
  • SAP project management, value management, and quality management practices.
  • Experience leading design, implementation, and change management projects.
  • Pre-sales, Solutioning, Procurement, Contract Lifecycles, Contract Renewals, and Customer Retention experience.
  • Experience working with c-levels, senior leaders, influencers, and believed advisors.
  • Strong facilitation, negotiation, and de-escalation skills.
  • Bachelor or Master's Degree: Science, Tech, Engineering, Math, Economics, or Business Management.
About SAP

SAP is a global leader in enterprise software and software-related services. Our innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with two hundred million users and more than one hundred thousand employees worldwide, driven by a purpose to help every business run as an intelligent, connected enterprise.

We believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

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