Senior Leadership Professional
hace 6 días
Company Overview:
H&M Group is a global leader in the fashion industry, committed to making style more sustainable and inclusive. With a diverse team of talented individuals from around the world, we strive to create a culture of creativity, collaboration, and growth.
About the Role:
We are seeking a skilled Team Manager to lead a team of 20-25 agents. As a key member of our Customer Service Centre, you will be responsible for providing effective guidance, motivating team development, and achieving market results. You will report to the Operations Manager and collaborate with the Training & Quality Coach to ensure quality goals are met and the customer experience is improved.
About You:
To succeed in this role, you will need to have a passion for development, analytical skills, and people skills. You should have a bachelor's degree in a relevant field or equivalent experience, as well as +3 years' experience as a leader leading professionals. A business mindset, ability to work collaboratively in a team environment, excellent coaching, mentoring, and interpersonal skills are also essential.
Your Responsibilities:
- Leadership:
- Improving performance and results of the individual and team
- Effectively manage direct reports on their performance on a regular basis to ensure performance metrics are achieved
- Leading by setting a good example and engaging the team to achieve goals, high performance, and satisfied customers
- Ensure staff development & assessment by carrying out the feedback process and actively working with talent and leadership development
- Applying the appropriate development tools and leadership style for individuals, groups, and situations
- Creating a culture of employee engagement
- Balancing out business and people interests while having company direction in focus
- Managing individuals and the team through challenging situations
About Our Benefits:
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. We also offer hybrid flex work setup, day off on your birthday, private health insurance, referral program, training and development that supports your professional development, employee benefits program, international working environment, great colleagues, celebrations and fun events, excellent kitchen facilities, and free coffee/hot drinks/water/organic fruit and other treats.
About Your Salary:
We offer an estimated annual salary of €50,000 - €60,000, depending on your level of experience and qualifications. This salary is competitive and reflects the responsibilities and requirements of the role. Note that relocation package is not available for this position, and the requirement to have the legal right to work in the location will be applied.
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