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Customer Service Representative
hace 2 meses
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Sin Nombre. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Assist with additional back-office tasks daily when required and work on additional tasks assigned by your supervisor or mentor.
- Liaise with supervisors/mentors on specific projects as requested.
- Escalate potential service issues initially with your mentor.
- Ensure contractual Service Level Agreements (SLAs) are maintained.
- Log call details onto call management systems and provide response and resolution within SLA.
- Attend regular team meetings.
- Follow all processes and procedures of the project, including making correct needs analysis and providing relevant offers in every call where allowed.
- Understand and comply with administrative duties, including holidays, sickness, and overtime.
- Provide cover for other agents in their absence, either within the same team or across teams.
- Fluency in relevant languages.
- Excellent communication skills.
- Willingness to learn the sales part of the role, but you should be naturally good at convincing others.
- Able to work independently, while being a team player at the same time.
- Good disposition to work in a customer service environment.
- Ability to take ownership of and progress calls to resolution or to escalate calls to resolution.
- Customer care skills, ability to listen to and understand the customer's needs.
- Self-assured, feel very confident and positive about yourself and your abilities.
- Resilient, able to work to tight deadlines and within constraints.
- Strong negotiation skills, planning and analytical thinking.
- Communicative, speak and/or write well and get your ideas across to others easily.
- Interpreter, look at things and make sense of them, figure out what is needed and how to fulfill it.
- Confident, pleasant, energetic, helpful, trustworthy.
- Efficient, perform tasks in the fastest and simplest ways that they can be done.
- Flexible, can carry out many different responsibilities, sometimes with very little advanced notice.
- Handle complaints, deal effectively with obstacles/complaints.
- Punctual, always on time for things.
- Precise, make sure that things are done accurately, correctly, and exactly.
- Resourceful, think of new and different ways to do things when there are no obvious solutions.
- Creative, use your imagination to come up with new ideas or to solve problems.
We offer a competitive salary, employment contract, medical insurance, motivational programs and engaging events, and an interesting and dynamic work environment in a dynamically developing international company.
