Technical Support Specialist for Wireless Networks
hace 24 horas
Overview
Wireless Logic Group is a leading provider of communications services for M2M and IoT solutions. We are seeking an experienced Technical Support Specialist to join our team in Bilbao, Spain.
Job Summary
We are looking for a skilled and enthusiastic individual to work within our customer-facing team, dealing with all aspects of 1st line support and diagnostics for wireless networks. The ideal candidate will be responsible for ensuring high standards of service expectations and SLAs are met, providing technical support to customers, managing the technical support team, and partnering with the sales team.
Responsibilities
- Provide technical support to customers: troubleshoot network problems, diagnose hardware and software issues, and provide guidance on how to resolve technical issues.
- Manage the technical support team: hire, train, and evaluate technical support staff.
- Partner with the sales team: provide technical support to sales staff, assist with the preparation of technical proposals, and participate in sales meetings.
Requirements
To be successful in this role, you will need:
- A Bachelor's degree in a technical field (telecommunications, computer science, or similar).
- Solid networking knowledge (CCNP or similar is ideal).
- 3+ years of experience in technical support or network management.
- Experience with operators would be a plus, preferably with experience working with networks (preferably Cisco).
- Experience in network architectures, cloud services, AWS, Azure, Google Cloud, etc.
Benefits
We offer a competitive salary of €45,000 - €55,000 per annum, depending on experience, as well as opportunities for career growth and professional development.
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