Digital Campaign Specialist for Customer Experience Management

hace 7 días


Barcelona, Barcelona, España Teleperformance Spain A tiempo completo
About Teleperformance Spain

We are a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

Job Opportunity: Creative Data-Driven Campaign Specialist

In this role, you will partner with an assigned portfolio of new clients to help them develop their first online advertising campaigns with the opportunity to have a significant impact on their business. This is a target-driven environment where you will work towards individual targets as well as be part of a larger onboarding team.

Key Responsibilities:
  • Serve as a trusted consultant with customers to onboard and develop PPC campaigns
  • Detect and understand the customer's needs and objectives
  • Be responsible for increasing spend, upsell, and sustainability
  • Handle a high volume of potential clients on a daily basis through phone calls
Requirements:
  • BA/BS degree or equivalent (MA/MSc degree in Marketing, Digital Marketing, or Communications can be a plus)
  • 1-2 years minimum of work experience in sales and/or online advertising
  • Strong desire to meet or exceed productivity, readiness, sustainability, and task points, compliance, and customer satisfaction targets
  • Strong verbal and written communication skills to pitch on the phone and compose compelling proposals
  • Good time management skills and ability to organize your own day
  • Strong analytical skills
  • Client-focused, keen interest in customer interaction & ownership of business goals
  • A team player with ability to work in fast-paced and constantly evolving environment
  • Native level of Swedish
  • High level of English
What We Offer:
  • Full-time position (39h per week, Monday to Friday)
  • Salary: €23,876 gross/year + up to €3,408 gross/year in bonus
  • This is a Hybrid working model in Barcelona
  • Referral Program: Bring a friend and get a referral fee (up to €2,000 depending on the language/project)
  • Permanent Contract
  • Relocation support
  • 2 or 3 weeks of intense introduction training on products and specific sales training
  • Employment with the world's largest provider of contact center services
  • Excellent work environment, great colleagues, social arrangements, and personal development
  • Office location surrounded by the sea (World Trade Center, Barcelona, Spain)


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