Risk Specialist

hace 2 días

Barcelona, Barcelona, España Teleperformance A tiempo completo
Job Title: Risk Specialist - Payment Protection

Teleperformance, a global leader in customer experience management, is seeking a highly skilled Risk Specialist to join our team. As a Risk Specialist, you will play a critical role in protecting our users and their customers from various risks associated with payments.

Responsibilities:
  • Verify merchant information and ensure compliance with our clients' guidelines.
  • Perform thorough checks in internal and external databases to validate merchant information.
  • Identify and document inaccuracies that require intervention and follow-up with merchants.
  • Investigate and compare items sold on merchant websites with product descriptions and industry guidelines.
  • Categorize businesses as supportable, prohibited, or in need of small changes to their business model.
Requirements:
  • Fluency in English (C1 or higher)
  • At least 1 year of experience with computers and internet research
  • Ability to be detail-oriented and meticulous
  • Capacity for showing empathy and making decisions based on incomplete information
  • Efficiency working in a fast-paced environment
Desired Qualifications:
  • Experience in payments, risk, compliance, or the financial industry
  • Previous background in a role supporting users at a technology company
  • Well-versed in investigative roles involving decision-making
Benefits:
  • 38.5 hours/week, afternoon shifts from 13:00 to 22:00
  • Salary: 18,065 € gross/year - Temporary 6 month contract
  • Referral program with a referral fee (up to 2,000€ depending on the language/project)

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