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Front Desk Ambassador

hace 2 meses

Ibiza, Baleares, España Experimental Group A tiempo completo
{"title": "Receptionist M/F", "description": "About Montesol Experimental

Located in the heart of Ibiza, Gran Hotel Montesol is a historic hotel that combines modernity with a rich past. Since 1933, it has been a haven for cosmopolitan travelers and seekers of unique experiences. With 33 rooms and an outstanding restaurant, Montesol Experimental continues to make history by welcoming international guests and locals to celebrate and share joy together.

About the Job

We are seeking a skilled Receptionist M/F to join our dynamic team at Montesol Experimental. Your key responsibilities will include:

  • Greeting and assisting all guests upon arrival
  • Managing all operations involving the customer's visit to the reception, including check-in, check-out, currency exchange, invoicing, accommodation, information, bookings, and concierge services
  • Responding to all guest questions and requests, offering a personalized service tailored to each individual's needs
  • Ensuring a high level of customer service is consistently provided, adhering to our quality standards
  • Coordinating with the Front Office Manager to address customer complaints
  • Ensuring good communication and coordination between the hotel's departments (Housekeeping and F&B)
  • Coordinating security at the front desk to maintain a high level of safety for all guests, goods, and material, including key inventory and guest belongings
  • Participating in the management of the hotel's general mailbox by responding to and redirecting emails
  • Assisting with administrative tasks at the front desk, maintaining efficient administration within the department, preparing, and submitting operational reports on time
  • Ensuring the workspaces are well kept and the entrance to the hotel is pleasant
  • Ensuring all equipment of the department is kept clean and in good working condition
About You

A successful Hotel Receptionist is always working on behalf of our guests and with other team members. To excel in this role, you should possess the following attitude and skills:

  • Social, engaging, and motivated
  • Flexibility to respond quickly and positively to a range of work situations
  • Well-spoken with excellent communication skills
  • Knowledge and abilities in other languages would be beneficial
  • Attention to detail and customer needs
  • Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros)
Experience the Experimental Group

Throughout your experience, you will be part of a stimulating and innovative environment. You will join a dynamic group and evolve alongside a variety of functions and experts with recognized know-how.

Skills

Whether it's for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:

  • Opportunities for training and career development
  • Possibilities of internal mobility in France, Italy, Switzerland, US, UK, Balearic Islands, etc.
  • Attractive discounts in all our venues (cocktail bars, wine bars & restaurants)
  • Corporate events
", "lang_code": "en-US"}