Operations Manager
hace 1 mes
About MTS Globe Spain
MTS Globe Spain is a leading incoming tour operator in Europe, with a strong presence in 19 countries and a network of 65 destination offices. Our company has a rich history, dating back to 1967, and has built a reputation for providing high-quality services to our clients.
Job Description
We are seeking an Operations Manager to join our team in Mallorca, Spain. The successful candidate will be responsible for providing operational support to one of our biggest customers, a tour operator, in all our destinations in Spain.
Key Responsibilities
- Develop and execute operational strategies to ensure efficient and cost-effective processes with high-level client service.
- Coordinate with the Operations team in different destinations to provide guidance and support.
- Collaborate with cross-functional teams to streamline processes and improve overall business performance.
- Monitor and manage key performance indicators (KPIs) to ensure compliance with local regulations and standards.
- Identify and implement process improvements to enhance productivity and customer satisfaction.
- Supervise transfer compliance and branding of vehicles in destinations.
- Contact transfer providers to ensure quality of services.
- Risk management and escalation in the event of unforeseen circumstances.
- Manage claims and incidents related to customer operations.
Requirements
- Minimum 2 years of experience in a similar role.
- Experience working with tour operators and incoming services.
- Bachelor's degree in Tourism or similar.
- High level of English (native level). Spanish will be a plus.
- Advanced knowledge of Microsoft Office.
- Willing to travel.
- Strong leadership and people management skills.
- Exceptional problem-solving and decision-making abilities.
- Excellent communication and interpersonal skills.
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