Luxury Fashion Ambassador

hace 4 días


Madrid, Madrid, España Luxury Goods Spain, S.L. A tiempo completo
Job Description

To provide customers with top-quality service by meeting their needs and expectations, as well as to increase brand loyalty by communicating the philosophy and culture of Gucci.

Key Accountabilities:
  • Serve customers accordingly with the Gucci selling ceremony.
  • Provide exceptional customer service experience by greeting, listening, and assisting customers in exceeding their needs, demonstrating an excellent knowledge of products as well as Gucci history and heritage.
  • Guarantee cross and up-selling for all product categories.
  • Discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products.
  • Build and strengthen relationships with customers, deal with different nationalities and personalities, and put customers at ease.
  • Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones.
  • Ensure the achievement of individual and Store goals, enhancing and developing the business.
  • Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.
  • Contribute to manage the visual display of the products in accordance with Gucci visual standards.
  • Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures.
  • Ensure the products replenishment and physical inventory of merchandise.
  • Follow Company grooming, accordingly with Gucci standards and policies.
Required Skills and Qualifications:
  • Proven experience in a similar role within fashion retail companies.
  • Proven ability to drive and exceed individual and store results.
  • Deep passion for fashion and luxury.
  • Excellent commercial awareness and customer attitude.
  • High flexibility and ability to adapt to different customers.
  • Team-player mentality.
  • Strong communication skills.
  • Ability to work in a fast-moving and dynamic environment.
  • Luxury product knowledge.
  • Fluent in Spanish and English.
Salary Estimate:

$50,000 - $70,000 per year.

About Us:

We are committed to building a diverse workforce. Diversity in all its forms enriches the workplace, opening up opportunities for people to express their talent, both individually and collectively. It helps foster our ability to adapt to a changing world.

Benefits:

This is a fixed-term position with a start date of 2024-07-01. The schedule is full-time, and the organization is Luxury Goods Spain, S.L. Job Type: Fixed Term (Fixed Term).


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