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IT Support Technician
hace 2 meses
Ryanair Holdings plc is the parent company of Buzz, Lauda, Malta Air & Ryanair DAC, Europe's largest airline group. We carry over 149 million guests per annum on more than 2,400 daily flights from 79 bases, connecting over 200 destinations in 40 countries on a fleet of over 470 aircraft, with a further 210 Boeing 737's on order.
Our MissionWe are committed to delivering Europe's No.1 on-time performance and an industry-leading 34-year safety record. Our team of over 19,000 highly skilled aviation professionals is dedicated to providing exceptional customer service and ensuring the highest safety standards.
The RoleWe are seeking an IT Support Technician to join our Head Office team in Seville, Spain. As a key member of our IT department, you will be responsible for supporting IT issues, developing tools, monitoring, and maintaining computer systems and networks for all our airports and headquarters.
Key Responsibilities:- Setting of all IT designs throughout the company, including the responsibility to directly manage the supply, purchase, and installation of all necessary infrastructure and systems at all airports and offices throughout Spain.
- Carrying out the necessary telecommunications installations, including the installation of cable channeling, network and data cabling, fibre optics, and connection of different types of hardware, software, cables, and connectors in new and existing airports.
- Ongoing monitoring and maintaining computer systems and networks, evaluating new technology needs for all departments and resource optimization.
- Helpdesk tasks of remote technical assistance to employees with daily tasks, such as setting up new users' accounts and profiles, dealing with password issues, printer connections, etc.
- Manage business relationships and contracts with telephone, IT, and network companies.
- Bachelor's degree in Computer Science, Telecommunications Engineering, or related field.
- Fluent in Spanish and English.
- 1 year of demonstrated experience in a company's IT department in a fast-paced environment.
- Experience performing various tasks beyond answering the call center and help desk.
- Work experience in different domains (business, data, applications, and technology).
- Experience in IT installations (hardware and software), structured cabling, and certifications.
- Ability to solve problems quickly.
- Ability to prioritize and work on multiple tasks/projects simultaneously.
- Excellent communication skills.
- Ability to work independently, requiring minimal supervision.
- Flexibility to travel, sometimes at short notice.
- Valid driver's license (B).
- Willingness to support unexpected situations in operations (sometimes weekends and holidays).
