Senior Operations Specialist

hace 1 semana


Madrid, Madrid, España Chubb A tiempo completo
Operations Technician Role

We are seeking a skilled Operations Technician to join our team at Chubb's Madrid office. As a key member of our Operations Hub for Continental Europe, you will be responsible for providing high-quality service delivery and accuracy within the operations function.

Your primary responsibilities will include:

  • Reviewing instructions received from the Iberia Underwriting team or brokers and accurately entering premium bookings and preparing policy documentation.
  • Providing technical and administrative support to the management of the On-line SME portfolio at a portfolio rather than transactional level, for Financial Lines, Casualty, Cyber, and Marine.
  • Supporting the standardized model of using Ignite/ICT to provide a seamless, high-quality service to the end customer.
  • Managing the user system maintenance within agreed SLAs, including set-up of new access, amendments, and access removal.
  • Managing the system set up of new products and associated policy documentation/invoice production within agreed SLAs and quality standards.
  • Having an in-depth understanding of processes and adopting an ethos of continuous review to improve, error-proof, automate, simplify, clarify, and eradicate any non-value process steps.
  • Managing Broker Network set up and maintenance, including Broker Novation's, and providing Broker Assistance.
  • Managing and responding within SLA to all general Broker correspondence received through local mailbox accounts.
  • Managing the manual processing of any system fall-outs within SLA and maintaining data quality.

We are looking for a highly motivated and detail-oriented individual with excellent communication skills to join our team. If you are passionate about delivering high-quality services and have a strong understanding of operations and administration, we encourage you to apply for this exciting opportunity.



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