Hospitality Ambassador
hace 3 semanas
Join our dynamic Food and Beverage team at SLS Barcelona, a five-star urban resort that embodies the essence of seaside glamour and indulgence. As a key member of our team, you will be responsible for delivering exceptional service to our guests, ensuring their experience is nothing short of extraordinary.
Key Responsibilities:- Support the team with Food and Beverage operations, ensuring seamless service delivery.
- Be the face of our guests' experience, making sure they feel welcome and valued from arrival to departure.
- Create a fun and relaxed atmosphere, where guests can unwind and enjoy themselves.
- Work collaboratively with the team to maintain a smooth and efficient service.
- Describe our selection of drinks and menu items to guests, highlighting their origin, taste, and preparation methods.
- Ensure that food and beverages are well stocked, and the working area is clean and well-maintained.
- Be prepared to jump into other ad-hoc duties when colleagues need your help, including serving other outlets like room service, bar, or terrace.
- Work with your restaurant and kitchen colleagues to offer a seamless food service experience.
- Comply with departmental policies, procedures, and service standards.
- Anticipate guests' needs and preferences, making recommendations to enhance their experience.
- Pay attention to dissatisfied guests and respond appropriately to ensure their satisfaction.
- Properly and accurately close guest checks; process payments.
- Comply with safety and HACCP standards.
- Ability to multitask, work in a fast-paced environment, and have a high-level attention to detail.
- Excellent verbal and written communication skills.
- Fluent in Spanish and English.
- Ability to work effectively in a team environment.
- Ability to adapt to a dynamic and ever-changing environment.
As a member of our Food and Beverage team, you will have the opportunity to work in a creative and rewarding environment, where you can make a positive impact on our guests' experiences. You will be part of a team that is passionate about delivering exceptional hospitality and exploring new locations at every opportunity.
SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint-venture with Accor, formed in 2021.
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