Head of CRM Strategy and Operations

hace 3 semanas


Zaragoza, Zaragoza, España Payretailers Arg S.R.L. A tiempo completo

About PayRetailers Arg S.R.L.
At PayRetailers, we are dedicated to delivering cutting-edge solutions that empower businesses to thrive in Latin America and Africa. Our collaborative work environment fosters creativity and growth, where every employee's contribution is valued.

Job Summary

We are seeking a highly motivated and innovative Head of CRM Strategy and Operations who will lead our customer relationship management efforts to the next level. The ideal candidate will be tech-savvy, business-oriented, and meticulous with attention to detail. You must have a boundless passion for the digital space and a hunger to stay ahead of the curve.

Key Responsibilities
  • Owning all aspects of our CRM and marketing automation applications, including user configurations, profiles, role hierarchy, groups, data storage, sharing, security controls, and more.
  • Serving as a systems administrator for the CRM, managing day-to-day operations, and participating in agile development processes.
  • Collaborating closely with cross-functional teams, including IT, Sales, Finance, and Operations, to ensure our CRM meets the needs of our customers and drives business value.
  • Analyzing and reporting on key metrics to measure the success of product features and making data-driven decisions.
  • Building reports on campaigns performance and presenting insights to non-technical stakeholders.
  • Coaching, training, and assisting colleagues in using the CRM platform.
  • Maintaining and advising on selection of third-party technologies to improve sales efficiency within the CRM.
Requirements and Qualifications
  • At least 5 years' experience working with Salesforce.
  • Experience managing and administering Salesforce, preferably in a startup environment or fintech company.
  • Strong working knowledge with MS Products and the ability to use them effectively and efficiently.
  • Autonomous self-starter who is comfortable with ambiguity.
  • Creative mindset and ability to appropriately challenge the status quo.
  • Super written and oral communication skills.

Estimated Salary: $90,000 - $120,000 per year, depending on experience.



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