Managed Services Cross Technology Engineer
hace 3 semanas
Job Summary
NTT DATA is seeking a skilled Managed Services Cross Technology Engineer to join our team. The ideal candidate will have a strong background in IT infrastructure and systems, with a focus on incident resolution and prevention.
Main Responsibilities
• Monitor client infrastructure and solutions
• Identify problems and errors prior to or when they occur
• Investigate first-line incidents assigned and identify the root cause of incidents and problems
• Provide telephonic or chat support to clients when required
• Schedule maintenance activity windows for patching and configuration changes
• Follow the required handover procedures for shift changes to ensure service continuity
• Report and escalate incidents where necessary
• Ensure the efficient and comprehensive resolutions of incidents and requests
Requirements
• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
• Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain
• Basic knowledge of ITIL processes
• Ability to communicate and work across different cultures and social groups
• Ability to plan activities and projects well in advance and take into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurized environment
• Ability to work hard and put in longer hours when it is necessary
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