Cash Collection Specialist with German Language Skills
hace 3 semanas
Unlock Your Career in Finance with PageGroup
At PageGroup, we pride ourselves on being at the heart of the thousands of people's lives we change, the outstanding service we provide to our clients and candidates, and the exciting opportunities within our offices all over the world. Our specialist service with a personal touch is how we change lives for people through creating opportunities to reach their potential.
As a leading provider of recruitment services and career opportunities, we're now a FTSE 250 organization with operations in 36 countries. In Barcelona, our Shared Services Centre regroups positions to support our operations in Europe and globally.
Key Responsibilities:
- Improve PageGroup's cash flow
- Reduce and avoid Bad Debt
- Identify and solve customers' disputes
As a Cash Collection Team member for Germany:
- Contact and follow-up daily your customers by phone calls or e-mails
- Understand the whole OTC process for better dispute management
- Understand the legal and contractual recruitment scope
- Coordinate with the Billing Teams to solve invoice-related disputes
- Collaborate with the Sales Team in negotiations with customers
- Liaise with the Cash Allocation Team to follow up on customers' payments and its correct matching
- Give and keep visibility to the Sales Team on their portfolio's Collection status
- Collaborate on one-off French and European projects (reporting, training, process improvement, etc)
- Prepare the litigation file for legal procedures
- Achieve monthly personal and team Collection targets around Bad Debt and Cash-in amounts
Requirements:
- Fluent and professional German and English
- Previous experience in the role is highly desirable
- Dynamic, organized with a methodical approach
- Good negotiation and communication skills (spoken and written)
- Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes)
- Customer focus
- Ability to work under pressure to attain company objectives and Cash Collection KPIs
- Experience in a multinational environment (+40 nationalities in the SSC)
- Competitive compensation and benefits package in Barcelona, various well-being activity options
Join our team and take your career to the next level with PageGroup
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