Global Retail Operations Director

hace 24 horas


Madrid, Madrid, España Dufrys A tiempo completo
Job Overview

We are seeking a highly skilled Global Retail Operations Director to join our team at Dufrys. This role will be based in Madrid and report to the Chief Operational Excellence & Risk Officer.

The successful candidate will ensure smooth communication between headquarters and regional offices, implementing operational strategies to enhance performance. This includes monitoring new operative implementations, supporting ad-hoc requirements from Group Retail Operations, and ensuring compliance with policies and procedures.

About Us

Dufrys is the world's leading travel experience player, addressing the needs of up to 2.3 billion passengers each year. With a geographically diverse network and a traveler-centric philosophy, we strive to create a Travel Experience Revolution through our many locations at airports, motorways, cruise lines, seaports, and railway stations.

Responsibilities
  • Communication & Strategy Implementation: Facilitate effective communication between headquarters and regional offices, ensuring the operational strategy is understood and implemented in each country.
  • Operational Processes: Draft and validate global implementation plans, lead the implementation of these plans, and validate preliminary results to ensure a successful global rollout.
  • Support & Compliance: Participate in and support various ad-hoc requirements from Group Retail Operations, ensure the Retail Operations Community adheres to established policies and procedures, and follow up on initiatives from operational committees.
Requirements
  • Bachelor's Degree: In Business Administration, Engineering, Management, or a related field.
  • Experience: Minimum of 5 years in retail operations, preferably in strategic and operational roles.
  • Skills: Strong managerial and analytical skills, exceptional strategic thinking and change management abilities, proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint), and experience with visual reporting tools (Power BI).
  • Leadership: Ability to create and nurture a shared vision, build a cohesive team, select the right talent, and mentor individuals inside the organization.
What We Offer

We offer a competitive salary of €85,000 per year, comprehensive benefits, and opportunities for career growth and development.



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