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IT Support Specialist
hace 2 meses
About BIC
BIC is a leading international brand with a strong commitment to quality, affordability, and ease of use. Our products are present in 3.2 million retail outlets across more than 160 countries, making us one of the most recognized brands globally.
We are seeking a dedicated and dynamic employee to join our team as a Digital Operations Technician. This role will play a crucial part in building our team and contributing to our business success.
Key ResponsibilitiesDigital CRM Configuration and Support
- Create and maintain data views as requested by ministry customers and relevant data stakeholders, including views to aid the Digital Operations team with internal data hygiene.
- Support the Digital Team in building reports for data analysis.
Digital Customer Support
- Effectively communicate with people at all levels of the organization via the ticket system and in-person to understand and resolve their needs by leveraging existing processes, platforms, and team members as appropriate.
- Collaborate with Digital teammates to define, create, and implement thorough digital solutions.
- Manage relations with customers looking for a smooth data integration between systems.
- Maintain current integrations with customers and set up external marketplaces.
Digital Marketing Campaign Support
- Create online interest forms and event registrations that gather pertinent information in accordance with the needs of both ministry customers and relevant data stakeholders by complying with internal data standards.
- Update content on websites and apps and ensure the information is well organized, up-to-date, and conforms to existing content standards.
- Complete assignments in a timely manner to produce the best results for Digital's ministry customers.
Education
A degree in Information Science (IT), Marketing, or Design focused on digital technologies is required.
Skills and Competences
- 2+ years of experience setting up technical configurations and creating solutions using SaaS products.
- Excellent oral and written communication skills.
- Fluent in English.
- PHP programming language and Symfony framework experience.
- Advanced MS Excel capabilities.
- Organized and methodical with strong attention to detail.
- Ability to work well in a fast-paced and highly collaborative team environment.
