Global Quality Expert
hace 4 días
Company Overview
Docplanner is a rapidly growing global company that has expanded significantly over the past few years. This fast-paced growth has led to the development of highly personalized solutions for local operations, which have been beneficial but also created the need for more advanced insights in real-time.
Job Description
As a Global Quality Specialist at Docplanner, you will be responsible for working with local structures across all countries, leveraging available data and tools to recommend the best next actions. You will analyze how countries are performing in real-time and make necessary corrections to ensure clear and recurrent analysis.
You will be the decision-maker on operational changes by taking data-driven decisions and own the relationship between the global operations team and local structures. You will propose and influence operational direction, own quality KPIs management, and improve customer care impact within the customer's lifecycle.
Required Skills and Qualifications
To succeed in this role, you will require:
- 2+ years of experience in quality management
- Excellent communication skills
- A proactive and curious mindset
- Strong analytical thinking and problem-solving skills
- Experience with CRM systems (Salesforce a plus)
- COPC certification a plus
Benefits
We offer a competitive salary ($75,000 - $90,000 per year), private health plan, share options plan after 6 months, free English classes, hybrid working model, unlimited access to the Ifeel emotional well-being tool, and a birthday gift to spend the day with loved ones.
Others
Please note that we follow a rigorous recruitment process, including a 30-minute interview, SHL assessment, business case preparation, and a 60-minute interview with the hiring team. We look forward to welcoming you to our amazing team
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