Exoticca Payments and Fraud Operations Specialist

hace 1 mes

Laza, Orense, España Exoticca A tiempo completo
{"#main_title": "Payments & Fraud Specialist Position at Exoticca", "#description": "

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our brand equity is built on the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

The ideal candidate will oversee anti-fraud measures and represent chargebacks, ensuring all disputes are handled efficiently and accurately. This role is crucial in safeguarding the company's revenue and enhancing the customer experience.

Responsibilities include:

  • Chargeback Management: oversee all aspects of the chargeback process, including receiving, investigating, and resolving chargeback disputes in a timely manner.
  • Anti-Fraud Measures: implement and monitor anti-fraud strategies to prevent chargebacks related to fraudulent activities.
  • Chargeback Representment: represent chargeback disputes, providing thorough documentation and communication with banks and customers.
  • Data Analysis and Reporting: maintain detailed records of chargeback cases and generate reports for the Head of Payments and other stakeholders, highlighting trends, root causes, and potential areas for improvement.
  • Payments: understand and collaborate in payments projects, with experience with Payment Service Providers.
  • Payouts: experience with Virtual Credit Cards (VCC) and issuing is a plus.
  • Collaboration: work closely with the dedicated chargeback team to ensure cohesive and efficient handling of all chargeback and fraud-related issues.
  • Compliance: ensure all chargeback activities comply with industry regulations, company policies, and card network rules. Experience with PCI Compliance is a plus.

Requirements include:

  • Bachelor's degree in Finance, Business Administration, or a related field.
  • Minimum of 3 years experience in chargeback management, anti-fraud measures, or a similar role within the payments industry, with experience in both the US and European markets.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and negotiation skills.
  • Proficiency in Microsoft Office, especially Excel, and familiarity with payment processing systems.
  • Detail-oriented with the ability to manage multiple tasks and deadlines.
  • Thorough understanding of chargeback processes, credit card industry regulations, and fraud prevention techniques.
  • High level of integrity and accountability.
  • Ability to work independently and as part of a team.
  • Proactive and self-motivated with a customer-centric mindset.

Exoticca offers a competitive compensation package in line with job responsibilities and experience, as well as flexible compensation management for diet, transportation, private health insurance with Cobee, and a hybrid work model with offices in Barcelona city. Join Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences.

"}

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