Strategic Operations Manager
hace 4 semanas
We exist to lift as many people up the socioeconomic ladder by connecting healthcare facilities and professionals through our app-based marketplace. This platform allows healthcare professionals to book on-demand shifts and facilities to access on-demand talent.
We are a diverse and inclusive company with a global, remote team. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.
About the Role:
The Strategic Ops team drives several core operational services on the worker side of the marketplace. As a Delivery Lead, you will leverage your analytical & operational skills to help drive the success & visibility of new operational deployments in Strategic Ops.
This role involves key responsibilities such as:
Systems-Thinking:
Leverage first principles thinking to surface systems-level inefficiencies and architect high-impact interventions across critical operational functions within the marketplace
Strategic Analysis:
Convert data trends into a strategic roadmap that drives customer-centric decision-making across all phases of the project delivery lifecycle
Program Management:
Manage a team of project owners and work closely with other stakeholders (e.g., Product and engineering) to ensure multi-threaded execution of new projects & ops deployments against a strategic roadmap aligned with top-level business requirements.
Process Design:
Map out user journeys & SOPs across various touchpoints, identifying pain points and opportunities for process optimization.
You might be a good fit for this role if you get excited about:
Innovation at Scale:
Work on cutting-edge projects that leverage emerging technologies such as generative AI to impact thousands of healthcare workers daily
Impact on Healthcare:
Contribute to a mission-driven company that makes a real difference in lifting healthcare workers up the socioeconomic ladder
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