Ready To Wear Expert

hace 3 semanas

Madrid, Madrid, España Louis Vuitton A tiempo completo
Job Description

As a Ready To Wear Expert at Louis Vuitton, you will be an ambassador of luxury fashion, ensuring that every client is treated according to the brand's promise. You will strive to discover your clients and their every need, and to guide them across the brand, delivering them the best client experience and conveying your passion for the product.

Missions

  • Be an exceptional client advisor, achieving individual and contributing to team objectives, being accountable for the sales results of RTW in your store as well as the commercial results of all categories.
  • Welcome every client and enhance their experience, setting the example to the rest of the team for the best RTW consultation and client experience.
  • Discover every client, closely following existing clients, proactively recruiting new ones, leveraging the different tools to engage and build long-term relationships; managing a wide portfolio of VIC and potential clients.
  • Be a strong advisor for your clients, assessing their style and tastes matched to product recommendations.
  • Perform as a team-player, participating in all activities contributing to the overall objectives of the store.
  • Develop strong brand and product knowledge with stories to share with clients across all categories.
  • Respect Louis Vuitton brand standards in terms of grooming and behavior.
  • Follow the company's policies and procedures.

Promote the RTW Category

  • Achieve individual objectives and contribute to team objectives for the RTW category.
  • Be a role model of the client experience regarding RTW, conveying the story behind all the product mix and storytelling of RTW and mastering the RTW ritual.
  • Provide consultations and be able to deal with the most demanding situations and with RTW connoisseurs.
  • Master a deep knowledge in the category: history, competition, trends, vocabulary, production, processes, and technology.

Animate RTW within the team

  • Ensure top-of-mind awareness across the teams, sharing passion and inspiring others.
  • Transmit RTW training and information to the team, partnering with the Field Coach Trainer.
  • Support team members when they have clients requiring more detailed information and buddy with new joiners for their induction to RTW.

Be in charge of RTW specific operations

  • Responsible for the visual merchandising and day-to-day appearance of the RTW areas, following the guidelines from Visual Merchandisers.
  • Handle any after-sales service related to RTW.
  • Maintain the RTW inventory both on the sales floor and back of house.
  • Provide qualitative feedback on fragrances based on interactions with clients.

Profil

  • EXPECTED ATTITUDES & SKILLS
  • Curiosity
  • Empathy
  • Agility
  • Commercial Mindset
  • Passion for the Brand and for Ready-To-Wear
  • Professional Attitude
  • Interpersonal Skills
  • Responsibility & Ownership
  • Styling Skills / Sense of Personal Style
  • Fashion sensibility and tendencies follower
  • Minimum 3 years working with Ready-To-Wear
  • Languages: Fluent English

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