Technical Project Director for Cloud Solutions and Operations

hace 2 días


Barcelona, Barcelona, España Hewlett Packard A tiempo completo
Role Summary

We are seeking an experienced Technical Project Director to lead the development and implementation of cloud-based solutions and operations for our Contact Centers. This role requires a blend of technical expertise and project management experience to ensure seamless integration and optimal performance of new systems within our Contact Centers operations.

Key Responsibilities
  • Serve as the main technical contact for cloud and network solutions, providing expert guidance and troubleshooting assistance.
  • Coordinate the delivery of IT services, including incident management, service requests, and change management processes for the internal organizations.
  • Collaborate with cross-functional teams to address technical challenges and drive continuous improvement efforts.
  • When required, conduct training sessions and knowledge sharing activities to enhance technical skills and promote best practices.
  • Monitor service performance and manage vendor relationships to ensure service delivery meets business requirements.
Requirements

To be successful in this role, you will need:

  • A Bachelor's degree in computer science, software engineering, or a related field.
  • Proven 5+ years of experience in IT operations, with a focus on network and cloud solutions.
  • A solid understanding of network systems, protocols, architectures, and cloud telephony (setup/configurations).
  • Proficiency in managing Microsoft corporate systems (e.g., Dynamics), and ticketing systems such as ServiceNOW or BMC Remedy and AWS cloud services.
  • General knowledge in project and services management, including planning, execution, and delivery of IT projects within budget and timeline constraints.
  • Previous experience documenting process flows and procedures to drive self-supportive users.
Preferred Qualifications

Prior experience with databases (SQL, NoSQL), data modeling, and optimizing for performance is also beneficial.

Salary Information

The estimated salary for this position is $120,000 - $150,000 per year, depending on location and experience.



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