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Technology Project Manager – Frontend Solutions and Operations Expert
hace 2 meses
Job Title: Technology Project Manager – Frontend Solutions and Operations Expert
Job Summary:
We are seeking a skilled Technology Project Manager to lead the development and implementation of frontend tools and telecommunications systems for our Contact Centers. This role requires a blend of technical expertise and project management experience to ensure seamless integration and optimal performance of new systems within our Contact Centers operations.
Key Responsibilities:
- Serve as the main technical contact for network and cloud solutions, providing expert guidance and troubleshooting assistance.
- Coordinate the delivery of IT services, including incident management, service requests, and change management processes for the internal organizations.
- Collaborate with cross-functional teams to address technical challenges and drive continuous improvement efforts.
- When required, conduct training sessions and knowledge sharing activities to enhance technical skills and promote best practices.
- Monitor service performance and manage vendor relationships to ensure service delivery meets business requirements.
- Lead the planning, execution, and delivery of IT projects, ensuring alignment with business objectives and stakeholder expectations.
- Allocate resources and manage project budgets to support project activities.
- Identify and mitigate project risks, communicate project status updates, and manage stakeholder expectations.
- Implement quality assurance processes to ensure project deliverables meet specified requirements.
- Maintain project documentation and provide regular updates to project sponsors and stakeholders.
Education & Experience: Recommended Bachelor's degree in computer science, Software Engineering, or related field.
