Senior IT Project Lead for Cloud Solutions
hace 16 horas
**Job Overview**
Hewlett Packard is dedicated to delivering exceptional experiences for its customers through innovative services and supplies.
The Service Delivery Enablement department focuses on empowering teams with necessary tools, processes, and capabilities to provide seamless customer experiences. Our professionals specialize in four key areas: Processes and Tools, Knowledge Management, Customer Experience, and Project Management Office.
We seek a seasoned Senior IT Project Lead for Cloud Solutions to spearhead the development and implementation of frontend tools and telecommunications systems for our Contact Centers. This role demands a unique blend of technical expertise and project management experience to ensure seamless integration and optimal performance of new systems within our Contact Center operations.
This position is responsible for guiding the delivery of internal projects and services ranging from medium to moderately complex scale within local or sub-regional contexts, with a medium to high level of associated risk. The role involves managing project and services financials effectively, maintaining relationships with stakeholders spanning mid to upper levels, and directing project teams of up to 20 members. The role includes overseeing the timely completion of project development processes, providing performance reviews, and independently solving complex problems.
Key Responsibilities:
- Serve as the primary technical contact for network and cloud solutions, providing expert guidance and troubleshooting assistance.
- Coordinate the delivery of IT services, including incident management, service requests, and change management processes for internal organizations.
- Collaborate with cross-functional teams to address technical challenges and drive continuous improvement efforts.
- Conduct training sessions and knowledge sharing activities to enhance technical skills and promote best practices when required.
- Monitor service performance and manage vendor relationships to ensure service delivery meets business requirements.
- Lead the planning, execution, and delivery of IT projects, ensuring alignment with business objectives and stakeholder expectations.
- Allocate resources and manage project budgets to support project activities.
- Identify and mitigate project risks, communicate project status updates, and manage stakeholder expectations.
- Implement quality assurance processes to ensure project deliverables meet specified requirements.
- Maintain project documentation and provide regular updates to project sponsors and stakeholders.
Requirements:
- Bachelor's degree in Computer Science, Software Engineering, or related field.
Estimated Salary:** $120,000 - $180,000 per annum, based on industry standards and market conditions.
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