Customer Service Specialist for International Trade

hace 3 semanas


Madrid, Madrid, España Ebury A tiempo completo
About the Role

We are seeking a highly skilled Customer Service Specialist to join our FX Dealing Team in Madrid, Spain. This is an exciting opportunity to work with a fast-growing team and provide daily operational and trading assistance to our corporate clients.

As a Customer Service Specialist, you will be responsible for servicing a portfolio of 300 clients who trade online through our EBO platform. You will have a deep understanding of clients' business activities and FX needs, ensuring they have Ebury as their primary platform for international trade and payments.

You will possess excellent client-facing skills, operational know-how, and problem-solving abilities. Strong written and verbal communication skills, along with commercial awareness and attention to detail, are essential for this role. Experience with Microsoft suite, particularly Excel, is a plus.

About You
  • A passionate individual with a strong interest in client servicing
  • Ability to multitask and prioritize tasks under tight time constraints
  • Confidence in dealing directly with clients and internal departments to find solutions
  • Commercial awareness and ability to promote the company offering and identify new opportunities
What We Offer

We offer a clear path for progression, mapped out by your individual goals and personal objectives. You will have the tools to develop and master your client relationship skills, with the opportunity to service and develop your own book of clients. Our support structure will drive you to succeed in your next goal.

Ebury is a hyper-growth FinTech firm, named one of the top 15 European Fintechs to work for by Glassdoor and AltFi. We pride ourselves on our inclusive culture, diversity, and commitment to innovation. If you are looking for a challenging and rewarding role, apply now.



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