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Technical Expert
hace 3 semanas
Support sales organization and customers with technical expertise, providing product knowledge from project specification to technical support. Collaborate with the Product Manager Specialist to optimize the offer portfolio and generate tools for commissioning, FAQs, and technical application notes.
Ensure ABB provides proper after-sales technical support based on customer requirements, transforming those into qualified trainings and development improvements for better comprehension and installation of our solutions.
Lead the proper support in cooperation with the internal global customer center and quality department.
This role is contributing to the home and building automation market in Electrification Smart Building Business Area in Spain. Main stakeholders are Distribution, Electricians, and System Integrators.
Offer technical advice and provide comments on enquiry specifications for customers/channels/sales regarding products/solutions. Ensure whether technical solutions can be used across the Product Group's offer portfolio to the maximum possible extent.
Propose and prepare technical articles, videos, and media tools to offer the most suitable technical solution to meet customer needs.
Collaborate with local/global internal teams to ensure customer satisfaction. Assist in resolving customer technical issues and accompany internal partners to customer sites.
Drive sales efficiency and facilitate know-how sharing and cross-collaboration.
- You are highly skilled in configurators, commissioning tools beyond product specialization and the electrical market.
- You have 2 years of experience in electrical/electronic markets working as technical support, onsite support, electrical operator, system integrator, or similar.
- Highly adept in KNX system (will also be taken into consideration knowledge of IP network).
- You are passionate about collaboration, ability to learn, curiosity, self-awareness, and result-oriented.
- Bachelor's degree in electrical, Electronics, Control, or Automation Engineering, or Vocational Training will be very highly valued.
- You are at ease communicating in fluent English.
- You hold current Spanish work permit.
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93850034 Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Sales and Business Development
- Industries Automation Machinery Manufacturing
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