SAP Business Technology Platform Onboarding Specialist
hace 2 días
SAP is seeking a highly skilled and experienced professional to join our team as a SAP Business Technology Platform Onboarding Advisor. As a key member of our team, you will be responsible for driving and collaborating on the development of customer-facing assets and best practices, as well as developing and driving 1:many customer engagements focused on successful onboarding and activation of targeted customer segments.
Key Responsibilities- Drive and collaborate on the development of customer-facing assets and best practices in alignment with other stakeholders inside and outside the direct team.
- Develop and drive 1:many customer engagements focused on successful onboarding and activation of targeted customer segments.
- Onboard and orient customers to SAP BTP focusing on how to get started with the Data and Analytics pillar of BTP.
- Address challenges and questions to break through barriers inhibiting onboarding and adoption.
- Build internal network of colleagues and customer-facing personnel to support your BTP focus area.
- Experience working with external clients with ownership of account management, preferably as CSP/CSM, Consultant, or Presales, either within SAP BTP or other Platform-as-a-Service offerings.
- Functional knowledge of the SAP BTP portfolio with a strong focus on Data and Analytics offerings particularly SAP Analytics Cloud and SAP Datasphere.
- Ability to identify and articulate critical differences between SaaS and PaaS offerings and the need for differentiated engagement approaches between the two in customer onboarding approaches.
- Understanding of Suite Qualities workstreams such as Embedded SAC, with associated opportunities, and priorities.
- Experience identifying common customer challenges and designing content to address these barriers in a 1:1 and 1:many fashion.
- Understanding of onboarding lifecycle, from a strategic and tactical perspective.
- Knowledge of SAP internal processes around customer management.
- Understanding of internal tools to support customer including CIC, CRT, CRM to navigate commercials, customer entitlements, provisioning status, customer access, and relevant renewal information.
- Ability to quickly adapt to changing environments with attention to detail while maintaining the 'bigger picture'.
- Fluent in English (oral and written), additional languages an asset.
- Experience working in a global environment and willingness to adjust working hours occasionally.
SAP offers a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
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