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Global Network Operations Engineer
hace 2 meses
**Job Summary**
Sgs is seeking a highly skilled Global Network Operations Engineer to join our team. As a key member of our Global Network Services team, you will play a critical role in supporting and enhancing our global network infrastructure.
**Key Responsibilities:**
- Operate at scale, providing a vital link between different IT areas and stakeholders to support Global Network Services.
- Help implement the global network strategy as defined at the group level in collaboration with the Network Lead.
- Serve as a focal point of contact within the group for all network-related activities.
- Lead the onboarding of key global network initiatives into operations.
- Build and maintain strong relationships with both operational and non-operational counterparts.
- Collaborate with Integration and Engineering teams to proactively and reactively identify and resolve issues with vendors and third-party network providers.
- Manage critical network incidents at Level 3, ensuring swift and effective resolution to meet service SLA targets.
- Participate in stakeholder meetings to discuss plans, issues, and achievements related to network operations.
- Support Change Management and Problem Management processes to ensure network stability and performance.
- Comply with Sgs's Code of Integrity and Professional Conduct at all times.
**Qualifications:**
- Extensive experience in managing complex global networks and a proven track record in network engineering, particularly in large-scale, multinational environments.
- Tertiary or higher education in Computer Engineering, Information Systems Engineering, or a related discipline.
- Networking certifications such as CCNA or CCNP.
- ITIL Foundation level certification or higher is a distinct advantage.
- Certification or proven experience with Riverbed SDWAN technology is a plus.
**Requirements:**
- 5+ years of experience in similar roles within large, complex global networks (1,000+ sites).
- Strong proficiency in network routing protocols and network security technologies.
- Experience in software-defined networks and cloud-based security solutions.
- Experience in planning, designing, and documenting SD-WAN architecture.
- Experience in Incident, Problem, and Change Management.
- Proven track record in managing escalated incidents to resolution.
- Experience working with international customers and service providers.
- Deep understanding of Customer Support and Service Level Management (ITIL).
**Skills:**
- Proficiency in English; additional languages are an advantage.
- Strong team player with excellent interpersonal and collaboration skills.
- Ability to work effectively under pressure and manage crisis situations efficiently.
- Strong problem-solving skills, with the ability to evaluate information and formulate sound, practical judgments.
- Ability to translate strategy into actionable plans and deliver superior results.
