Finnish Customer Service Representative
hace 4 semanas
Customer Service & Support Team
Head Hunt International is seeking a skilled Finnish Customer Service Representative to join our team in Athens, Greece. As a key member of our Customer Support Team, you will be responsible for delivering exceptional customer service and technical support to our clients.
Key Responsibilities:
- Identify customers' needs and provide appropriate solutions, including sales.
- Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner.
- Assist customers to place an order and related issues.
- Answer customers' inquiries and troubleshoot or escalate technical issues that they face, and assist customers with account issues.
- Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible.
What You Will Bring:
- Fluent Finnish.
- Excellent communication skills.
- Sales experience with consumer products and services will be an asset.
- Technical research skills to troubleshoot customer problems.
- Advanced internet research skills.
- An empathetic soul with the communication skills that match.
- A positive and adventurous attitude.
- A sponge that is willing to soak up all the knowledge and experience we offer.
On Offer:
- Complete support to help you ease your relocation to Greece.
- Competitive monthly salary + 2 extra salaries per year.
- Health care benefits and numerous other discounts.
- Full training by certified instructors.
- Professional growth & development opportunities.
- Special events as well as community & social responsibility initiatives.
- Free online Greek language courses.
- State of the art premises, providing a great working environment with relaxing break areas.
- Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.
Requirements:
- Candidate must have EU citizenship or permission to work in Greece.
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