Finnish Customer Service Representative

hace 4 semanas


Barcelona, Barcelona, España Head Hunt International A tiempo completo

Customer Service & Support Team

Head Hunt International is seeking a skilled Finnish Customer Service Representative to join our team in Athens, Greece. As a key member of our Customer Support Team, you will be responsible for delivering exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Identify customers' needs and provide appropriate solutions, including sales.
  • Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner.
  • Assist customers to place an order and related issues.
  • Answer customers' inquiries and troubleshoot or escalate technical issues that they face, and assist customers with account issues.
  • Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible.

What You Will Bring:
  • Fluent Finnish.
  • Excellent communication skills.
  • Sales experience with consumer products and services will be an asset.
  • Technical research skills to troubleshoot customer problems.
  • Advanced internet research skills.
  • An empathetic soul with the communication skills that match.
  • A positive and adventurous attitude.
  • A sponge that is willing to soak up all the knowledge and experience we offer.

On Offer:
  • Complete support to help you ease your relocation to Greece.
  • Competitive monthly salary + 2 extra salaries per year.
  • Health care benefits and numerous other discounts.
  • Full training by certified instructors.
  • Professional growth & development opportunities.
  • Special events as well as community & social responsibility initiatives.
  • Free online Greek language courses.
  • State of the art premises, providing a great working environment with relaxing break areas.
  • Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.

Requirements:
  • Candidate must have EU citizenship or permission to work in Greece.


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