Transformation and Growth Retail Operations Manager
hace 5 días
About IE University
IE University is a dynamic and international educational institution, with more than 100 nationalities on campus. As a diverse, multicultural, and inclusive institution, our goal is to make an impact in people's lives.
Why Choose Us?
- Competitive salary based on your skills and background: $60,000 - $80,000 per year
- Hybrid Remote Model: Balance work and personal life with flexibility
- Flexible work environment & hours: Adjust to your needs and productivity
- Travel across the region and meet our international team: Develop global connections and expertise
- Dynamic, young, and entrepreneurial atmosphere: Collaborate with like-minded professionals
- Access to a wide range of events, conferences, and talks: Enhance your knowledge and network
- All the necessary equipment: Stay up-to-date with the latest technology
Job Description
You will be responsible for managing all aspects of customer journey from a retail perspective—both in-store and e-commerce—with a focus on optimizing sales, enhancing customer engagement, and growing brand loyalty.
Key Responsibilities:
- Retail & E-commerce Management: Manage 3 physical retail locations and one e-commerce store.
- Product Development & Alignment: Develop product catalogs and collections aligned with the institution's values.
- Retail Team Co-Management: Oversee hiring and training of e-store personnel, and manage daily operations of the retail team.
- Customer Engagement & Community Building: Create campaigns, events, and promotions that strengthen engagement with current clients and attract potential buyers.
- Data-Driven Sales Strategy: Utilize sales and customer data to inform pricing strategies, product launches, and targeted marketing efforts.
- Financial and Operational Management: Oversee financial performance, create and monitor business plans, profit & loss statements (P&L), forecasts, profitability, and key performance indicators (KPIs).
Requirements:
We are seeking a qualified candidate with excellent leadership and communication skills, experience in retail management, and a passion for innovation and continuous improvement.
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