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Network Services Engineer
hace 1 mes
Job Summary
Ntt Communications is seeking a skilled Network Services Engineer to join our team. As a key member of our network operations team, you will be responsible for providing managed services to clients, ensuring their IT infrastructure and systems remain operational.
Main Responsibilities:
- Proactively monitor work queues and perform operational tasks to resolve incidents and requests in a timely manner.
- Collaborate with other teams and clients to provide extended support and communicate technical information effectively.
- Execute changes with risk identification and mitigation plans, capturing all relevant information.
- Elevate tickets to seek necessary focus from CoE and other teams, as required.
- Work with automation teams to optimize effort and automate routine tasks.
- Coach Service Desk and L1 teams on technical and behavioral skills.
- Establish monitoring for client infrastructure and identify potential issues before they impact service.
Requirements:
- Moderate level of relevant managed services experience.
- Knowledge of ticketing tools, preferably Service Now.
- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance, taking into account changing circumstances.
About Ntt Communications
Ntt Communications is a global company with a culture that values diversity and inclusion. We are committed to providing an environment free of unfair discrimination and harassment.
