Customer Service Representative

hace 7 días

Madrid, Madrid, España Iata Consulting A tiempo completo
{"h1": "Customer Service Specialist", "p": "At IATA, we strive to make the aviation industry safer, smarter, and more sustainable. We celebrate diversity and inclusion in our workforce and respect the different backgrounds and perspectives of our employees. We provide flexible work arrangements, travel benefits, and a day off on your birthday.

As a Customer Service Specialist, you will be responsible for handling front-line customer services activities, including answering product and service questions, following up on pending payments, and maintaining customer records.

Key Responsibilities:

* Attract potential customers by answering product and service questions and suggesting additional information.
* Follow up on pending/overdue payments.
* Handle enquiries, requests, subscription activations, and communication distribution requirements.
* Maintain customer records by updating CRM.
* Support Business Continuity Plan requirements.
* Update job knowledge by attending training & educational opportunities.
* Accomplish customer service and organization mission by completing related results as needed.
* Identify and escalate improvement opportunities.
* Track self-performance and act responsibly towards the achievement of the overall team targets.
* Champion for process/project support.
* Assist customer recoveries by explaining procedures; forward required solutions/adjustments.
* Support any other tasks as required by the Manager, Customer Service.

Requirements:

* 1-3 years of relevant experience in front office departments.
* Excellent interpersonal skills and ability to communicate effectively with internal/external stakeholders at all levels from different cultures and backgrounds.
* Strong sense of Customer Service ethics according to IATA's corporate philosophy and values.
* Strong CRM knowledge and proficiency in MS Office and other IT related matters.
* Result-driven personality and integrity.
* Proactive approach to problem-solving.
* Ability to work as a strong team player in a dynamic, multi-cultural, fast-paced, and highly demanding environment while being organized to deliver on tight deadlines.
* Fluency in written and spoken English, Italian, and any other European language is mandatory.
* Flexibility to work on bank holidays.

Competencies: Customer Focus, Relationship Building, Learning Agility, Driving and Achieving Results, Attention to details, Team Work, Cultural Intelligence, Communication Skills.

Travel Required: N

Learn more about IATA's role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you."

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