Service Transformation Lead

hace 4 semanas


Madrid, Madrid, España Johnson Controls A tiempo completo

Job Overview

We are seeking an experienced Service Transformation Lead to join our team in EMEALA. This pivotal role will drive the deployment of regional change initiatives, including innovative business tools that support strategic growth objectives.

About the Role

You will lead teams dedicated to targeted process improvement initiatives and develop comprehensive regional implementation plans. Your expertise in operations management will be key as you collaborate closely with regional teams, program teams, and service leaders.

Key Responsibilities

  • Drive the deployment of regional change initiatives, including innovative business tools.
  • Lead teams dedicated to targeted process improvement initiatives.
  • Develop comprehensive regional implementation plans.
  • Collaborate closely with regional teams, program teams, and service leaders.

Requirements

  • Demonstrated experience in managing operations and leading transformative change initiatives.
  • Proven background in project or program management with a record of successful delivery.
  • Experience in working within a matrix organization.
  • Strong people management skills with the ability to foster collaboration and teamwork.
  • High level of business acumen, with the ability to establish credibility with management, peers, and clients.
  • Comprehensive knowledge of Change Management tools and methodologies.
  • Ability to perform effectively under pressure while consistently achieving high-quality results.
  • Excellent communication skills to engage and collaborate with diverse organizations and stakeholders.

Preferred Qualifications

  • Background in field-based operations.
  • Certifications in change management and process improvement methodologies.
  • Project or program management certifications.
  • Fluency in an additional Western European language.

Compensation and Benefits

The estimated salary for this position is $120,000 - $180,000 per annum, depending on experience. We also offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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