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Euc Global Manager
hace 2 meses
Job Summary
Axalta is a leading coatings company that has remained at the forefront of the industry by continually investing in innovative solutions. We engineer technologies that protect customers' products from various environmental factors and add dimension and beauty with colorful finishes. Our company has a vast and ever-evolving portfolio of brands that play a crucial role in modernizing infrastructure and enabling the next generation of electric and autonomous vehicles.
We are seeking a Global Manager End User Computing and Collaboration Technologies to join our team. This role is responsible for the delivery of End User Computing services, technologies, processes, roadmap, and strategy that impact the productivity of our global workforce. The successful candidate will be a hands-on leader who will work directly with their team to provide daily support and ongoing improvement of our Office 365 toolset and other collaboration tools, including our WebEx video conferencing solution.
This key role will manage all End User Windows & Mac images and devices, mobile device/application management, SCCM administration, Intune, and other EUC technologies. The responsibilities include effective delivery and operational support for PC imaging, packaging, software distribution, patching, and overall PC lifecycle management.
Key Responsibilities:- Team Leadership: Lead and manage a team of End User support specialists providing business hours and relevant off-hours support and availability.
- Issue Escalation: Serve as the escalation point for End User issues and problems.
- Value Optimization: Drive adoption of EUC technology investments to optimize value.
- Continuous Improvement: Lead and drive continuous improvement opportunities in the end-user computing experience.
- Operational Management: Manage an endpoint software distribution solution that encompasses modern imaging, packaging, and software deployment best practices.
- Service Level Agreements: Ensure that the End-User Computing support team operates effectively to meet defined Service Level Agreements and customer expectations.
- Strategic Partnerships: Interface with Senior IT leadership on problem/incident calls and act as an escalation point.
- Team Development: Coach and mentor team members, promote a growing, transformative IT culture.
- Technology Roadmap: Develop and maintain a solution roadmap, product catalog, and vision for End User Computing technologies and processes.
