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Navy Exchange Service Command General Manager
hace 2 meses
As a General Manager with the Navy Exchange Service Command, you will be responsible for overseeing the operations of one or more lodging facilities to ensure they meet the established standards and guidelines of the organization. You will report directly to a Regional Vice President and be responsible for managing a team to achieve the goals and objectives of the organization.
Duties and Responsibilities:- Operational Management: You will be responsible for operating a professional Department of Defense (DoD) lodging operation, providing services and amenities to guests in a Temporary Duty (TDY), Permanent Change of Station (PCS), or Leisure status.
- Facility Maintenance: You will coordinate the alteration, minor construction, painting, and preventive maintenance of NHG facilities to ensure they are well-maintained and meet the standards of the organization.
- Preventive Maintenance: You will be responsible for overseeing a recurring facility preventive maintenance program, maximizing funding and services to support effective maintenance efforts.
- Financial Management: You will be responsible for the proper maintenance of operating records, files, cash control, receipts, and the custody and security of supplies and equipment, fixed assets, etc.
- Inspections and Compliance: You will conduct inspections of all areas of NHG Lodging operation(s), identify problems and/or deficiencies, implement appropriate corrective measures, and follow up to ensure deficiencies are corrected.
- Safety and Security: You will ensure compliance with all safety, fire, and sanitation regulations, and ensure the safety/security of NHG guests and associates.
- Contract Management: You will coordinate service requirements with the Contract Specialist for items, supplies, services, and labor that lend themselves to contract negotiation procedures following NEXCOM policies and procedures.
- Financial Planning: You will develop and administer operating and equipment budgets in conjunction with NHG Headquarters, maintaining accountability for the safeguarding of all funds.
- Business Planning: You will provide short and long-range financial plans to ensure program goals are met, participating in the development and execution of the installation NHG business plan, annual budget, and capital plan(s).
- Customer Service: You will meet or exceed budgeted profit margins by accurately forecasting revenues and expenses, preparing timely and well-planned annual budgets that accurately reflect the property's potential business plan.
- Guest Satisfaction: You will maintain contact with guests to ensure satisfaction and respond to all inquiries and complaints in a professional and timely manner, in accordance with program standards.
- Integration and Execution: You will provide customer-facing integration, execution, and management of services and resources at the installation level, utilizing the NHG Property Management System (PMS) to access guest information and retrieve reservation information for analytics and forecasting.
- Inventory Management: You will utilize the Enterprise Inventory Management System (CORE-HMS) to verify room inventories and modify inventory availability for multiple sales channels (e.g., Call Center, Defense Travel System (DTS), DoD lodging website, etc.) to maximize utilization and revenue-generating opportunities.
- Reservation Management: You will process local reservations, reservations through the Central Reservation Center, and maintain the Property Management System.
