Digital Operations Manager for Global Business Transformation

hace 2 semanas


Madrid, Madrid, España Genpact A tiempo completo

At Genpact, we are shaping the future of professional services and solutions. Our global team of 125,000+ experts across 30+ countries is driven by innovation, agility, and a relentless pursuit of excellence.

About the Role

We are seeking an experienced Digital Operations Manager to join our team in Spain. This role will involve overseeing the implementation and integration of new digital tools or software within organizations, optimizing customer experience, and driving business growth.

Key Responsibilities
  • Collaborate with stakeholders to define project scope, objectives, and requirements.
  • Coordinate with internal teams to ensure smooth implementation and integration.
  • Conduct training sessions or workshops to educate employees on using new digital tools.
  • Conduct post-implementation reviews to evaluate effectiveness and impact.
  • Provide ongoing support and troubleshooting for users.
Requirements
  • Relevant experience in team management, preferably over 40 people.
  • Previous experience in a BPO/Shared Services environment.
  • Project Management skills, including time and budget control.
What We Offer

Attractive salary: €80,000 - €110,000 per annum (dependent on experience).

Stable job offers with employment contract.

Multicultural and diverse work environment.

Professional trainings and career development opportunities.

Free access to award-winning learning platform.

Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days, and partner discounts.



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