Invoicing Specialist

hace 4 días

Barcelona, Barcelona, España Novartis Farmacéutica A tiempo completo
About the Role

**Job Summary:**

We are seeking a highly skilled Invoicing Specialist to join our team at Novartis Farmacéutica. As an Invoicing Specialist, you will play a critical role in ensuring the smooth operation of our invoicing process, from managing daily tasks to coordinating with various departments.

Key Responsibilities:
  • **Invoicing Process Management:**
    • Responsible for the daily tasks of the invoicing process, ensuring invoices are sent to customers in a timely manner.
    • Review and control the information in the system to ensure accuracy and compliance.
  • **Customer Experience:**
    • Coordinate the process of digitalization of customers (orders and invoices), including EDI connections and tasks between Edicom and customers.
    • Participate in customer experience projects to improve the overall customer experience.
  • **Complaint Management:**
    • Takes ownership of customer invoicing complaints, investigating and finding solutions either through credit notes, invoices, or other appropriate measures.
  • **Returns Management:**
    • Manage and coordinate returns with the warehouse (3PL) team, including expired or damaged products.
  • **Quality Deviations:**
    • Coordinate quality deviations within the QA department and follow up on appropriate actions.
Requirements:
  • **Education:**
    • Bachelor's degree in Business Administration or a related field.
  • **Experience:**
    • At least 3 years of experience in customer service, invoicing, or order management.
  • **Skills:**
    • Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.
    • Understanding of the order-to-invoice process and teamwork with Supply Chain, Finance, and Credit.
    • Exceptional interpersonal skills with good verbal and written communication.
    • Fluent in Spanish and English, written and spoken.
    • Knowledge of SAP4H and EDI is a plus.
About Novartis Farmacéutica

**Our Purpose:**

We aim to reimagine medicine to improve and extend people's lives. Our vision is to become the most valued and trusted medicines company in the world.

**Our Commitment to Diversity and Inclusion:**

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

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