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Invoicing Specialist
hace 2 meses
Job Summary: We are seeking a highly skilled Invoicing Analyst to join our team at Novartis. As an Invoicing Analyst, you will play a critical role in managing the daily tasks of the invoicing process, ensuring timely and accurate invoicing to our customers.
Key Responsibilities:
- Manage the daily tasks of the invoicing process, including reviewing and controlling information in the system.
- Coordinate the digitalization process of customers (orders and invoices), assisting with all EDI connections and tasks between Edicom and the customers.
- Participate in customer experience projects, taking ownership of customer invoicing complaints and investigating and resolving issues.
- Manage customer requests, including generating customer solution agreements (MA) on a monthly basis.
- Coordinate Quality deviations within the QA department and follow up on appropriate actions.
- Manage and coordinate returns with the warehouse (3PL) team for expired or damaged products.
Requirements:
- Education: Business administration degree or any related field.
- 3 years of experience in Customer service, invoicing, or order management role/sector.
- Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.
- Understanding of the order to invoice process and teamwork with Supply Chain, Finance, and Credit.
- Exceptional interpersonal skills with good verbal and written communication.
- Fluent in Spanish and English, both written and spoken.
Why Novartis: Our purpose is to reimagine medicine to improve and extend people's lives. We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
