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German Customer Service Representative
hace 2 meses
We are seeking a highly motivated and customer-focused German Customer Service Representative to join our team in Barcelona. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.
Responsibilities- Provide frontline service to customers, routing their calls to the appropriate department
- Ensure agreed KPIs are met, delivering high-quality service and exceeding customer expectations
- Perform duties in a compliant manner, adhering to policies and procedures
- Develop and maintain a working knowledge of our products, staying up-to-date with the latest features and services
- Native level of German, with excellent written and verbal communication skills
- Ability to speak and write English fluently, with a strong understanding of business terminology
- Minimum of 2 years customer services experience, preferably in a similar industry
- Excellent customer focus, with the ability to work to tight deadlines and prioritize tasks effectively
- IT literate, with previous knowledge an advantage
- Excellent time management and telephone etiquette, with a strong attention to detail
- Highly professional written and verbal communication skills, with the ability to work independently and as part of a team
- Full-time and part-time positions available, Monday to Friday
- Permanent contract, with a competitive salary and benefits package
- Hybrid working model, with a balance of remote and office work
- Referral program, with a referral fee of up to €2,000
- Initial training and ongoing coaching, to support your personal and professional development
- A dynamic and supportive work environment, with a strong focus on employee well-being and satisfaction
