Customer Engagement Manager

hace 4 días

Barcelona, Barcelona, España EQS Group A tiempo completo
About the Role

We are seeking a highly skilled Customer Engagement Manager - Portfolio to join our team at EQS Group. As a key member of our Customer Engagement Team, you will play a crucial role in helping our customers achieve maximum return on investment (ROI) from our solutions.

Key Responsibilities
  • Work closely with customers to understand their business objectives and provide tailored solutions to help them achieve success.
  • Ensure customer satisfaction by addressing any concerns and gathering feedback, leveraging your understanding of SaaS and our solution's benefits and features.
  • Collaborate with our support, sales, product, and marketing teams to provide an exceptional customer experience.
  • Identify and close upsell opportunities and uncover new cross-sell leads for the Sales team, using your experience with CRM systems and databases to manage multiple accounts effectively.
Requirements
  • Excellent communication and interpersonal skills, combined with the ability to handle multiple customer interactions in parallel with diplomacy, tact, and composure.
  • Minimum of 2 years of relevant experience in an after-sales role focused on customer success, customer engagement, or account management, with a strong understanding of SaaS and the ability to effectively communicate the benefits and features of our solutions.
  • Experience in managing a portfolio of high-value customers, ensuring their satisfaction and success with the product.
  • Demonstrated ability to build and maintain strong relationships with mid-to-upper segment clients.
  • Good understanding of SaaS products and compliance, enabling you to better understand customer requirements and provide appropriate solutions.
  • Excellent written and spoken language skills in German and English (both C1 level). Additional major European languages would be a plus.
About EQS Group

EQS Group is a leading international cloud software provider in the areas of corporate compliance and investor relations. We are committed to the principles of equal employment opportunity and inclusion, and we strive to create a barrier-free, non-discriminatory environment for our employees. Our products are bundled in cloud-based software EQS COCKPIT, which allows compliance processes to be managed professionally. We are proud to have an inclusive workplace environment that will foster your development, regardless of your background or characteristics.

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