Field Support Specialist
hace 2 semanas
Job Summary:
Field Engineer Specialist - Job Description
As a Field Engineer Specialist at Thermo Fisher Scientific, you will be responsible for the on-site installation, repair, and preventive maintenance of our PDX products. You will also provide telephone support to our customers and ensure that all service activities are properly reported through our integrated management system.
Key Responsibilities:
- Perform on-site installation, repair, and preventive maintenance of PDX products.
- Provide telephone support to customers.
- Properly report service activities through our integrated management system.
- Cooperate with customer management software to track service calls, lead parts inventories, and complete job tasks.
- Keep control of spare parts and perform stock counts when required.
- Carry out specific projects, tasks, or reports commissioned by your manager.
- Keep the Technical Service management informed of issues and support needs.
- Attend national and international training courses as required.
Requirements:
- Bachelor's degree in Biomedical Engineering, electrical, mechanical, electronics, or a related field.
- 3+ years of technical field service experience.
- Customer friendliness and a professional demeanor.
- Experience in the medical equipment industry, preferably in clinical analyzers, will be an advantage.
- Ability to solve problems and work independently.
- PC literacy, including MS Office and Outlook.
- Intermediate level of English.
Essential Functions and Physical Requirements:
- Ability to safely move heavy devices (70 Kg) with assistance on occasion.
- Ability to safely lift and carry 10-15 Kg continuously throughout the day.
- Ability to bend, squat, stretch, and reach every day in a service function.
- Maintain a valid car driver's license and satisfactory driving record.
About Thermo Fisher Scientific:
At Thermo Fisher Scientific, we are dedicated to enabling our customers to make the world healthier, cleaner, and safer. We are a global leader in serving science, and our 50,000 extraordinary minds have a unique story to tell. Join us and contribute to our mission.
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