Customer Service Senior Leadership Role
hace 4 semanas
Job Summary
As a Senior Supervisor in our Customer Service department, you will play a pivotal role in delivering exceptional service experiences for our customers, driving team engagement, and managing relationships with multiple partners and stakeholders. This is a hybrid role with a minimum of one day per week from our office in Madrid, Spain, and requires limited traveling.
Key Responsibilities
• Deliver best-in-class service experiences for customers
• Drive a high level of engagement in the team
• Manage relationships with partners and stakeholders
• Play a pivotal role in the strategic transformation of the operation by driving key projects that support our growth and affordability roadmap
Requirements
This role requires a strong leader who can motivate and inspire a team to deliver exceptional results. You will report directly to the Head of Customer Service GHB Europe and will be supported by a team of supervisors. The successful candidate should have strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment.
About Us
Cigna Health And Life Insurance Company is a leading global health insurance company dedicated to helping people live healthier, more secure lives. We offer a range of health insurance products and services that are designed to meet the needs of individuals, families, and businesses.
-
Customer Service Senior Leadership Role
hace 1 semana
Madrid, Madrid, España CIGNA A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Service Senior Supervisor to join our team. As a key member of our operations leadership, you will be responsible for driving high-performance culture, fostering employee engagement, and representing the organization during client visits.Key ResponsibilitiesManage operational KPIs across...
-
Senior Technical Leadership Role
hace 4 semanas
Madrid, Madrid, España Oracle A tiempo completoThis role offers the opportunity to provide technical leadership and expertise to customers, ensuring high-quality services are delivered efficiently. The Technical Delivery Lead will work closely with the ACS Technical Account Manager to maximize customer satisfaction and maintain control of services. Key responsibilities include managing technical...
-
Senior Operations Leadership Role
hace 4 semanas
Madrid, Madrid, España Adroit People Ltd. A tiempo completoSenior Operations Leadership RoleJob Summary:We are seeking a highly skilled and experienced Senior Operations Leadership Role to lead our Telecom Network Operations team. The successful candidate will be responsible for driving Level 1 and Level 2 Network Operations support functions, tracking SLA/KPIs, and participating in Governance & Program Review...
-
Global Client Service Leadership Role
hace 4 semanas
Madrid, Madrid, España Boston Consulting Group A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Senior Manager to join our Client Team as a Global Client Service Leadership Role. This is a unique opportunity to leverage your expertise in client relationships, sales operations, and change management to drive business growth and innovation at Boston Consulting Group.Main...
-
Senior Retail Leadership Manager
hace 2 semanas
Madrid, Madrid, España Jd A tiempo completoWe are seeking a highly skilled and experienced Senior Retail Leadership Manager to join our team at Blacks, a leading outdoor retailer. As a Senior Retail Leadership Manager, you will be responsible for leading the store leadership team to deliver exceptional customer service, drive sales growth, and maintain a safe and compliant working environment.To...
-
Cloud Leadership Role
hace 6 días
Madrid, Madrid, España Amazon A tiempo completoJob OverviewThis is a leadership role that drives the growth of enterprise customers at Amazon Web Services. As a Senior Enterprise Leader, you will be responsible for leading a high-impact team in building and shaping customer relationships to drive AWS growth.
-
Senior Customer Service Manager
hace 1 mes
Madrid, Madrid, España Corsearch A tiempo completoAt Corsearch, we're looking for a seasoned leader to drive our customer service strategy and operations forward. As our Senior Customer Service Manager, you'll be responsible for developing and executing a comprehensive customer service strategy that delivers exceptional support across all customer touchpoints.The ideal candidate will have a strong...
-
Customer Service Representative
hace 4 días
Madrid, Madrid, España USALCO A tiempo completoAbout the Role:We are seeking a highly skilled and experienced Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service to our external customers across the United States.Key Responsibilities:Provide premiere customer service to ensure a positive and consistent customer experience with...
-
Customer Experience Leadership Manager
hace 7 días
Madrid, Madrid, España Cigna A tiempo completoJob SummaryWe are seeking a highly skilled Customer Service Senior Supervisor to join our team in Madrid. This role will play a pivotal part in delivering exceptional customer experiences and driving strategic transformation within our Customer Service department.
-
Service Desk Team Manager
hace 3 semanas
Madrid, Madrid, España The Workshop A tiempo completoKey ResponsibilitiesLead and manage the Service Desk team to ensure excellent customer service and technical support.Oversee the development and implementation of processes and procedures to improve service delivery and reduce incident resolution times.Collaborate with cross-functional teams to resolve complex technical issues and improve overall IT service...
-
Security Leadership Role
hace 4 semanas
Madrid, Madrid, España Empresa Reconocida A tiempo completoSecurity Leadership RoleEmpresa Reconocida is seeking a skilled Security Leadership Role to oversee and improve physical security across all locations. As a key member of the senior leadership team, you will be responsible for developing organizational security initiatives that align with the company's strategic plans. Your expertise will be crucial in...
-
Customer Service Representative Role
hace 2 días
Madrid, Madrid, España David Kennedy Recruitment A tiempo completoWe are seeking a German-speaking Customer Service Representative to join our team in Lisbon, Portugal.As a key member of our customer support team, you will be responsible for addressing customer inquiries and resolving issues related to our sports, casino, and poker products through various communication channels.The ideal candidate will have a strong...
-
Senior Customer Service Operations Manager
hace 2 días
Madrid, Madrid, España Cigna A tiempo completoAbout the Role: We are seeking a highly skilled and experienced Senior Customer Service Operations Manager to join our team in Madrid. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and delivering exceptional customer experiences.Key Responsibilities:Operational Excellence: Lead...
-
Madrid, Madrid, España KONE A tiempo completoAs a key member of our team at KONE, we are seeking an experienced Customer Service Team Leader to join our ranks.The successful candidate will be responsible for managing, evaluating, developing and leading our Customer Service teams in Italy, Spain, Portugal and Andorra to ensure the effective implementation and execution of our customer service and...
-
Customer Service Senior Lead
hace 4 semanas
Madrid, Madrid, España Cigna A tiempo completoSenior Supervisor - Customer ServiceAs a key member of our Customer Service team, you will play a pivotal role in delivering exceptional service experiences for our customers.You will lead a team of supervisors, supporting their mission to drive engagement, manage relationships with partners and stakeholders, and achieve operational excellence.One of your...
-
Executive Housekeeper
hace 1 mes
Madrid, Madrid, España Edition Hotels A tiempo completoJob SummaryAs an Executive Housekeeper at Edition Hotels, you will be responsible for managing the day-to-day activities in Housekeeping, Recreation/Health Club, and Laundry. This leadership role focuses on supporting employees to clean and maintain guestrooms and public spaces. You will complete inspections, hold employees accountable for corrective action,...
-
Sports Management Opportunity in Kingston
hace 1 semana
Madrid, Madrid, España Jd A tiempo completoCompany OverviewJD Sports Fashion Plc is a leading omni-channel retailer of sports, fashion, and outdoor products with over 60,000 colleagues and 3,400 stores across 30 markets worldwide. Listed on the London Stock Exchange since 1996, JD has been a FTSE100 publicly quoted company since 2019.Job DescriptionWe are seeking an experienced retail manager to join...
-
Customer Service Senior Lead
hace 1 semana
Madrid, Madrid, España Cigna A tiempo completo**Job Overview**As a seasoned professional in our Customer Service team, you will oversee a team of supervisors to deliver exceptional service experiences for our customers. You will be responsible for driving engagement within the team and fostering strong relationships with partners and stakeholders.You will play a pivotal role in shaping the strategic...
-
Biopharmaceutical Project Manager
hace 5 días
Madrid, Madrid, España Syneos Health A tiempo completoAbout Syneos Health We are a leading fully integrated biopharmaceutical solutions organization, accelerating customer success and driving the delivery of therapies. Our Clinical Development model puts customers and patients at the forefront, simplifying and streamlining our work to make us easier to work with and for. Job Summary As a Biopharmaceutical...
-
Senior Social Media Leadership Role
hace 5 días
Madrid, Madrid, España RavenPack A tiempo completoUnlocking Financial Innovation with AI-Powered Social MediaAbout RavenPack and Bigdata.com:We're revolutionizing financial decision-making through cutting-edge AI and innovative data sets. Our journey is guided by RavenPack, a global leader in data analytics for financial services, recognized as the frontrunner in Alternative Data.At Bigdata.com, we're...