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We are seeking an experienced IT Service Delivery Specialist to join our team at Oilandgas.Org. As a key member of our IT Infrastructure team, you will be responsible for providing top-notch support to our end-users and ensuring the smooth operation of our IT systems.
Key Responsibilities- IT Infrastructure Support: Provide timely and effective support for all IT-related issues, including hardware, software, and network problems.
- Service Delivery: Ensure that all IT services are delivered to the highest standards, meeting or exceeding customer expectations.
- Communication: Establish and maintain strong relationships with users, stakeholders, and other support teams to ensure effective communication and issue resolution.
- Problem Management: Identify, analyze, and resolve complex IT issues, working closely with internal teams and external vendors as needed.
- Process Improvement: Continuously evaluate and improve IT processes and procedures to ensure efficiency, effectiveness, and compliance with industry standards.
- Experience: Minimum 3-6 years of experience in a complex IT infrastructure environment, with a strong background in IT support and service delivery.
- Skills: Proven experience in IT infrastructure support, including server, client, printer, and network administration. Strong knowledge of VMware ESXi/VCenter, Windows Server, Cisco networking, and CITRIX/MS Remote Access.
- Education: College/university degree in a related field or equivalent experience.
- Certifications: ITIL 4 Foundational Certification or equivalent experience.
- Competitive Benefits: A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Professional Development: Opportunities for career growth and professional development, including training and education programs.
- Diversity and Inclusion: A commitment to diversity and inclusion, with a focus on creating a welcoming and inclusive work environment.
