Technical Knowledge Specialist

hace 4 semanas

Madrid, Madrid, España Red Bud Regional Hospital A tiempo completo

About the Role

The Technical Knowledge Consultant will play a key role in elevating the department's understanding of new functionality. This individual will not be responsible for creating documentation or training materials but will instead focus on mentoring team members, educating new hires, and enabling the team to tackle more complex assignments.

To succeed in this role, you must have experience working with the OneStream platform and a natural inclination for sharing knowledge with the team. You should be a self-starter, accountable, driven, ethical, hard-working, personable, and persistent individual who can work independently and collaboratively.

Key Responsibilities

Knowledge Capture

  • Investigate product features and solutions in advance of new training courses to expedite content development.
  • Collaborate with cross-functional teams and attend Sprint calls to understand upcoming features and solutions.
  • Seek out use-cases for new features and solutions to accelerate the enablement of the OneStream community.
  • Liaise with support teams to understand which topics are causing concern and determine documentation/training approaches to help solve the underlying issues.

Enablement

  • Function as a Subject Matter Expert (SME) to the Product Knowledge department.
  • Use effective knowledge transfer to accelerate department deliverables.
  • Deliver department-level training and enablement sessions to deepen the team's understanding of the platform.
  • Act as a mentor to new hires, helping build their knowledge and understanding of the platform and solutions.
  • Identify shortfalls in knowledge to help enhance the value of documentation and training content.
  • Help maintain and update the OneStream application used for creating new courses.
  • Validate content for the Release Highlights eLearning course.

Content Validation

  • Support the Documentation team by providing practical use cases for reference material, release notes, and other documentation.
  • Support the Content Development team to ensure the technical accuracy of learning assets.

Requirements

  • BSc/MSc in Computer Science, Finance, Accounting, or Information Technology.
  • 3+ years of OneStream experience in a support function, working closely with engineering, enablement, delivery, and product management teams.
  • Technical proficiency with, and an understanding of, enterprise technologies.
  • Experience working in a growth organization where quick-thinking and flexibility are essential.
  • Analyse and communicate technical issues and lead discussion.

Preferred Qualifications

  • Accounting or finance background.
  • Product knowledge equivalent to a OneStream Certified Architect.
  • Knowledge of SQL database technologies and database management.
  • Knowledge of VB.net.

Knowledge, Skills, and Abilities

  • Innovative and creative problem-solver with a naturally inquisitive nature.
  • Ability to build strong relationships and communicate effectively with internal stakeholders.
  • Comfortable addressing and teaching groups.
  • Ability to learn complex technical topics and articulate their understanding to others.
  • Knowledge of CPM/EPM applications such as OneStream, Oracle/Hyperion, SAP, Anaplan, and Tagetik.
  • Experience in CPM domain Financial Reporting, multi-dimensional modelling, integration, reporting, forecasting, and planning.
  • Passion for learning new technologies and software.

About Us

  • Transparency around corporate structure, salary, and benefits.
  • Core value of customer success.
  • Variety of project work (not industry-specific).
  • Strong culture and camaraderie.
  • Multiple training opportunities.

OneStream is an Equal Opportunity Employer.

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